I'm in blue Dickies and tennis shoes selling wine on the floor. When you open a list that has 600 wines from all over Italy, diners need that kind of comfort factor. I'm not in a jacket; I'm not in a tie. Let's talk wine. What do you like?
most excruciating mistake
Dropping a bottle of 1989 Cristal that a guest brought in to French Laundry for lunch. There was a lot of condensation and my hand slipped. The nose hits carpet, bounces, and I catch it, but by then it's all over the place. I'm just looking at him, holding the bottle as if I'm presenting it, but it's all bubbles. There's no wine left. We ended up replacing it with an older vintage from our list.